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Book Titles: Workflow Handbook Series Associated Sites
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WHAT MAKES A WINNER? The answer lies in the book Excellence in Practice, Innovation and Excellence in Imaging and Workflow, by Layna Fischer, Chair of the Workflow And Reengineering International Association (WARIA), featuring the winners and finalists of the recent annual Giga Excellence Awards. To be recognized as winners, companies must address three critical areas: excellence in innovation, excellence in implementation and excellence in strategic impact to the organization. CLICK HERE FOR THE TABLE OF CONTENTS The competitive playing field for workflow and imaging continues to change as visionary companies push the envelope for innovation and excellence. Companies excelling in document imaging and workflow share common characteristics that other organizations are well advised to learn. Companies competing head-to-head against such visionaries must shift their IT and business strategies to keep pace. Ways to move the competitive goalposts when implementing imaging and workflow technology include focusing on enterprise-wide solutions while also reaching the extended enterprise, and empowering users to develop, modify, and enhance flexible, workflow-enabled processes. One hallmark of a truly excellent implementation is a high level of user involvement, not only in the design phase, but also in all phases of the project. Companies that excel in imaging and workflow understand intuitively that "users know best." Excellence in Practice details, for example, in the case of Trigon Blue Cross Blue Shield, how user teams and project team leaders worked together to change the very nature of the customer service representative’s job. By engaging users in defining how work gets done, companies can develop multifunction processes that enhance job structures, improve employee morale, and reduce employee turnover. Bank of America's Asia Division is another case in point. This business process reengineering project focused not only on technology, but also addressed change management issues that could have otherwise derailed the project. Implementing a system across eight countries, Bank of America Asia Division concentrated on building a multi-disciplinary team, involving users extensively throughout the project, and using prototypes and pilots extensively to test ideas for the multinational implementation. This book demonstrates that companies worldwide must take similar steps to ensure the overall success of reengineering projects, particularly when multiple sites and multiple national cultures are involved. The case studies of each of the 16 winning corporations featured in Excellence in Practice go into considerable detail regarding the issues of implementation. Readers can find out more about:
To add depth and meaning to the case studies, four leading industry analysts and experts were invited to contribute chapters from their respective perspectives:
Or call the WARIA Bookstore at +1 954 782 3376 2436 N. Federal Highway #374, Lighthouse Point, FL 33064 |
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