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Book Titles:
Excellence in Practice Series
Volume I
Volume Ii
Volume III
Volume Iv
Volume V
Workflow Handbook Series
Workflow Handbook
2001
2002
2003
2004
2005
2006
2007
NEW!
Associated Sites
BPMFocus.org
WfMC
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| Article |
AMP Superannuation,
Australia |
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Merit Award: Asia/Pacific Rim (1998).
Vendor: Eastman Software |
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AMP (Sydney, Australia). AMP is Australia’s
leading provider of retirement savings products and services with more
than 2.5 million fund members. The implementation of the new business
processes using workflow and imaging realized a 42 percent productivity
improvement. Nominating vendor is Eastman Software Inc., with AMPlus as
integrator. |
| Size |
Pages: 30. Size: 191KB
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| Article |
Bank of America |
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Gold Award: Imaging, North America (1998).
Nominated by FileNet Corp., with integration by ICG |
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Bank of America’s Credit Operations (Phoenix,
AZ) implemented a high-speed credit application imaging system
incorporating sophisticated handwriting recognition and innovative neural
robots into imaging and workflow processing to handle over 14,000
applications daily. Nominator is integrator Image Consulting Group,
Phoenix, AZ with the imaging platform by FileNet Corp., Costa Mesa,
CA. |
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Size:
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Pages: 19. Size: 87KB
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| Article |
Bank of America, Asia
Division |
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Asian Excellence Award: Imaging, Silver
(1997). Nominated by FilNet Corp., |
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This entry describes the successful
implementation of a major workflow system in Bank of America's Asia
Division. The system was implemented in a series of phases beginning in
1993 and today plays a major role in holding the line on transaction
processing costs. Equally important, the workflow application has allowed
Bank of America-Asia Division to continue to improve its tradition of
excellent customer service. According to detailed records kept during the
project, the net improvement in productivity for issuing letters of credit
was 15.35 percent. The improvement for letters of credit advising was
15.45 percent. Most astounding, however, was the improvement in foreign
exchange and money market processing which realized a 46.27 percent
improvement in productivity. During Phase II, when payments were added to
the workflow system, the productivity improvement in this area was 32.66
percent. |
| Size: |
Pages: 8 Size: 213KB
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| Article |
First Albany Corporation, NY |
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North America Excellence Award: Imaging,
Finalist (1997). Nominated by Computron |
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First Albany Corporation in Albany, New York,
believes that reengineering fulfills its true promise-as a strategy for
rapid growth and complete customer satisfaction in a business environment
of intense competition and constant change. To implement reengineering,
this investment bank has combined a highly structured BPR methodology with
essential business process automation (BPA) tools, including client/server
workflow software, imaging technology, and a computer output to laser disk
(COLD) solution. In one key area-customer accounts processing and records
retention-the results to date have been remarkable. Large amounts of paper
output and physical storage for hundreds of thousands of account documents
have been eliminated. Procedures have been streamlined, reducing
processing errors from 50 percent to five percent while collapsing process
transfer times. First Albany has expanded its productive (sales-related)
workforce by approximately 15 percent during the past two years while
maintaining the same size support-related workforce. All together, these
results are helping First Albany achieve its ultimate goal of providing
"second-to-none" service leading to complete customer
satisfaction. |
| Size: |
Pages: 6 Size: 22KB
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| Article |
Hypo-Bank, Germany |
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Gold Award: Imaging, Europe (1998)
Nominating vendor is IBM Corporation |
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Hypo-Bank (Unterfoehring, Germany)
Hypo-Bank’s EDP environment reflects the high complexity which results
from a combination of central mainframes communicating with more than 600 decentralized LANs with more than 10,000 PCs. Hypo-Bank’s
management has acknowledged the use of document and workflow management as
an important success factor in relation to competitiveness. The main
concept of this installation: this is an example of imaging and workflow
being used pervasively as essential IT infrastructure to support numerous
business processes throughout the organization |
| Size: |
Pages: 13. Size 98KB
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| Article |
New York City Office of the Comptroller,
NY |
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North America Excellence Award: Workflow,
Gold (1997). Nominated by Xerox Corp with integration by Universal Systems
Inc. |
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New York City was experiencing record numbers
of claims and contracts, and at the same time the resources allocated to
processing them decreased. The New York City Comptroller's Office, with
the assistance of its consultants Xerox and Universal Systems Inc. (USI),
utilized imaging, workflow, and other client-server technology to enhance
revenues and decrease operating costs. NYC processes over 30,000 claims
and incurs a quarter of a billion dollars in claim costs annually.
Billions of dollars are spent on City contracts. The implementation of the
Omnibus Automated Image Storage Information System (OAISIS) has
significantly improved the work processes and productivity within the
City's Office of the Comptroller to process contracts and claims. NYC
plans on saving over $20 million dollars by the Year 2000 using Document
Management Technology. |
| Size: |
Pages: 33 Size: 205KB
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| Article |
Sanlam, South Africa |
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Merit Award: Workflow, Africa (1998)
Integration was supplied by BSW Data Ltd., Cape Town, South
Africa |
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Sanlam (Bellville, South Africa). Sanlam
Electronic Business is focused on transforming the company and its
business units. As part of a custom workflow system, implementation of a
Telemarketing System formed part of this transformation. Direct sales
success increased by over 200 percent and telemarketing contact increased
from 500 to 2000 new prospects per day |
| Size: |
Pages: 18. Size: 110KB
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| Article |
Swiss Bank Corp.,
Switzerland |
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Gold Award, Workflow, Europe (1998)
Nominating vendor is Eastman Software, Inc. Integrator is Systor
AG |
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Swiss Bank Corporation (Zurich, Switzerland).
SWB’s implemented a fully integrated electronic securities trading system
in the Swiss financial service market. The workflow system resulted in
annual savings of 3-5 Million dollars in the area of securities custody
and settlement processing. The overall reorganization of the business area
resulted in a cost saving on personnel of 30 million dollars. The key to
note here is that workflow totally automated many of the routine processes
so that they no longer had to be touched by humans. This allowed knowledge
workers instead to focus on the complex cases, where most of the business
risks are. |
| Size: |
Pages: 25. Size: 152KB |
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