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Workflow Introduction

BPM and Workflow eBook Series

Introduction to BPM and Workflow
Table of Contents is here

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Excellence in Practice Series
Comprehensive best-practice case studies drawn from award-winning submissions.
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Workflow Handbook Series
Flagship annual publication from Workflow Management Coalition.
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2009 (June 2009)
2010 (July 2010)

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Workflow and BPM Research

Download the papers (PDF) below for free, no registration required.

We now offer comprehensive eBooks on each respective topic (see below) assembled from all our case studies and papers published in all our titles from 2003 to 2010.

Titles in the BPM and Workflow eBook Series...
* Introduction to BPM and Workflow (Size: 130 pages, 3MB)
* Academic
* Financial Services (Size: 265 pages, 10 MB zipped file.)
* Government
* Healthcare (size 115 pages, 4MB zipped file)
* Industry
* Transport
* Utilities and Telecommunications (152 pages, 5MB)

To be notified when the eBooks are available, simply complete the short form on the top right (you'll also have access to more free papers and chapters from recent publications on BPM and Workflow).

Article	Arrow Trucking, OK
	The pain that carriers feel can be summed up in two words: "Delivery Receipt." The delivery receipt starts a paper trail that has become almost uncontrollable in the transportation/shipping industry. Shippers today are demanding, and getting, a copy of the signed receipt when they get the invoice from the carrier. Or they won't pay the invoice. No proof-no payment. Unfortunately pulling, copying and refiling the receipt is labor intensive and costly. Carriers cannot hire more clerks; the overhead drives up costs. And that is where imaging has stepped in to give relief to Arrow Trucking of Tulsa, Oklahoma.
Size	Pages: 8 Size: 191KB

Article	Budget Rent A Car
	Budget Rent A Car is a $2 billion organization with 25,000 employees operating in 117 countries and territories. It is the world's largest car and truck rental company. Budget has 3,200 corporate and licensee-owned locations, including 825 airport sites. The finance department of Budget is chartered with delivering quality services in line with Budget's values, at minimum cost, to satisfy its customers. After reengineering, savings and productivity improvements amounted to more than $1.1 million over the next three years.
Size	Pages: 4 Size: 16KB

Article	Martinair, Netherlands
	At Martinair, the second largest airline in the Netherlands, with over 2000 employees, the Revenue and Cost Accounting department processes coupons for accounting purposes and for billing tour operators and other airlines. The average number of coupons processed per year runs to about one million. The Martinair Input System (MAIS) is used within this department to replace the cumbersome and expensive process of manual data entry and the laborious archive process. With the MAIS system Martinair has realized significant process improvement and cost reductions, resulting in a return on investment (ROI) in less then 18 months.
Size	Pages: 8 Size: 64KB

Article	VELO Motor Accident Management, England
	VELO Motor Accident Management Ltd. (Marlow, England) VELO is the largest fleet accident management company in Europe, handling more than 120,000 fleet vehicles for over 400 top UK companies. VELO’s Their ClaimFlow system automated 29 business process and resulted in a 25 percent increase in productivity
Size	Pages: 24. Size: 128KB