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BPM and Workflow eBook Series

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Excellence in Practice Series
Comprehensive best-practice case studies drawn from award-winning submissions.
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Workflow Handbook Series
Flagship annual publication from Workflow Management Coalition.
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2009 (June 2009)
2010 (July 2010)

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Article	Consolidated Edison of New York, NY
:	North America Excellence Award: Workflow, Silver (1997). Nominated by Eastman Software
	The Consolidated Edison Automated Workflow System (AWF)is used by approximately 600 Customer Service Representatives (CSRs). When they first installed the system these employees worked on three types of paper: · Customer correspondence (one million letters per year) · Faxes from government organizations (100,000 faxes per year)· Mainframe documents which were sent to printers (several million "citations" per year). These mainframe documents are citations produced each evening in the batch process, which highlight potential problems with accounts These documents, in their electronic form, are now processed through the AWF system throughout the day.
Size:	Pages: 8 Size: 32KB

Article	Tennessee Valley Authority, AL
	Silver Award, Workflow, North America (1998) Nominating vendor is Identitech, Melbourne, FL., with TSW International of Atlanta, GA., as integrator.
	Tennessee Valley Authority (Decatur, AL) reengineered its Procedures Control and Maintenance Work Processes handling paper-intensive 14,000 work orders and 5,000 procedure changes annually by implementing workflow and electronic routing at its Browns Ferry facility. What is noteworthy about this csse study is that it was a massive BPR project that succeeded.
Size:	Pages: 10. Size 49KB

Article	Westinghouse Electric Company, PA
:	Silver Award: Imaging, North America (1998) Nominating vendor is FileNet Corporation, Costa Mesa, CA.
	Westinghouse Electric Company’s Energy Systems Business Unit (Monroeville, PA) has implemented an Information Delivery System to search for scanned nuclear power plant design documents and to archive completed work in accordance with Nuclear Regulatory Commission requirements. This case study is noteworthy for the way they implemented workflow and imaging on enterprise-wide basis, and also integrated with external suppliers and customers.
Size:	Pages: 9. Size: 48KB

Article	Yarra Valley Water, Australia
:	Asia Excellence Award: Workflow and Imaging, Gold (1997). Nominated by Eastman Software
	Corporatizing the supply of water in Australia's second largest city and breaking away from an expensive mainframe environment provided the impetus for water supplier Yarra Valley Water to develop and implement image and data retrieval systems in a cost-effective client/server environment. When the Victorian Government restructured Melbourne's water industry (Melbourne Water) on 1 January 1995, it was evident the three retail water companies formed by the split-Yarra Valley Water, City West Water and South East Water-would have to sever ties with the archaic and expensive mainframe-based system owned by the parent company.
Size:	Pages: 24 Size: 88KB