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Book Titles:
Excellence in Practice Series
Volume I
Volume Ii
Volume III
Volume Iv
Volume V
Workflow Handbook Series
Workflow Handbook
2001
2002
2003
2004
2005
2006
2007
NEW!
Associated Sites
BPMFocus.org
WfMC
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| Article |
Consolidated
Edison of New York, NY |
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North America Excellence Award:
Workflow, Silver (1997). Nominated by Eastman Software |
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The Consolidated Edison Automated Workflow
System (AWF)is used by approximately 600 Customer Service Representatives
(CSRs). When they first installed the system these employees worked on
three types of paper: · Customer correspondence (one million letters per
year) · Faxes from government organizations (100,000 faxes per year)·
Mainframe documents which were sent to printers (several million
"citations" per year). These mainframe documents are citations
produced each evening in the batch process, which highlight potential
problems with accounts These documents, in their electronic form, are now
processed through the AWF system throughout the day. |
| Size: |
Pages: 8 Size: 32KB |
| Article |
Tennessee
Valley Authority, AL |
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Silver Award, Workflow, North America
(1998) Nominating vendor is Identitech, Melbourne, FL., with TSW
International of Atlanta, GA., as integrator. |
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Tennessee Valley Authority (Decatur, AL)
reengineered its Procedures Control and Maintenance Work Processes
handling paper-intensive 14,000 work orders and 5,000 procedure changes
annually by implementing workflow and electronic routing at its Browns
Ferry facility. What is noteworthy about this csse study is that it was a
massive BPR project that succeeded. |
| Size: |
Pages: 10. Size 49KB |
| Article |
Westinghouse
Electric Company, PA |
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Silver Award: Imaging, North America
(1998) Nominating vendor is FileNet Corporation, Costa Mesa, CA. |
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Westinghouse Electric Company’s Energy
Systems Business Unit (Monroeville, PA) has implemented an Information
Delivery System to search for scanned nuclear power plant design documents
and to archive completed work in accordance with Nuclear Regulatory
Commission requirements. This case study is noteworthy for the way they
implemented workflow and imaging on enterprise-wide basis, and also
integrated with external suppliers and customers. |
| Size: |
Pages: 9. Size: 48KB |
| Article |
Yarra
Valley Water, Australia |
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Asia Excellence Award:
Workflow and Imaging, Gold (1997). Nominated by Eastman Software |
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Corporatizing the supply of
water in Australia's second largest city and breaking away from an
expensive mainframe environment provided the impetus for water supplier
Yarra Valley Water to develop and implement image and data retrieval
systems in a cost-effective client/server environment. When the Victorian
Government restructured Melbourne's water industry (Melbourne Water) on 1
January 1995, it was evident the three retail water companies formed by
the split-Yarra Valley Water, City West Water and South East Water-would
have to sever ties with the archaic and expensive mainframe-based system
owned by the parent company. |
| Size: |
Pages: 24 Size: 88KB |
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