This new 130-page eBook presents
the collection of best and most important chapters on this topic
recently published in the annual BPM and Workflow Handbook series
and other publications. BPM's promises are real, but the path to
success is littered with pitfalls and shortcuts to failure. If you
are just embarking on using its methods and tools, these authors
have a wealth of experience to learn from and build on. Whether you
are a business manager or an Information Technology practitioner,
this special collection of papers will provide valuable information
about what BPM can do for you—and how to apply it.
North America Excellence Award:
Workflow, Silver (1997). Nominated by Eastman Software
The Consolidated Edison Automated Workflow
System (AWF)is used by approximately 600 Customer Service Representatives
(CSRs). When they first installed the system these employees worked on
three types of paper: · Customer correspondence (one million letters per
year) · Faxes from government organizations (100,000 faxes per year)·
Mainframe documents which were sent to printers (several million
"citations" per year). These mainframe documents are citations
produced each evening in the batch process, which highlight potential
problems with accounts These documents, in their electronic form, are now
processed through the AWF system throughout the day.
Silver Award, Workflow, North America
(1998) Nominating vendor is Identitech, Melbourne, FL., with TSW
International of Atlanta, GA., as integrator.
Tennessee Valley Authority (Decatur, AL)
reengineered its Procedures Control and Maintenance Work Processes
handling paper-intensive 14,000 work orders and 5,000 procedure changes
annually by implementing workflow and electronic routing at its Browns
Ferry facility. What is noteworthy about this csse study is that it was a
massive BPR project that succeeded.
Silver Award: Imaging, North America
(1998) Nominating vendor is FileNet Corporation, Costa Mesa, CA.
Westinghouse Electric Company’s Energy
Systems Business Unit (Monroeville, PA) has implemented an Information
Delivery System to search for scanned nuclear power plant design documents
and to archive completed work in accordance with Nuclear Regulatory
Commission requirements. This case study is noteworthy for the way they
implemented workflow and imaging on enterprise-wide basis, and also
integrated with external suppliers and customers.
Asia Excellence Award:
Workflow and Imaging, Gold (1997). Nominated by Eastman Software
Corporatizing the supply of
water in Australia's second largest city and breaking away from an
expensive mainframe environment provided the impetus for water supplier
Yarra Valley Water to develop and implement image and data retrieval
systems in a cost-effective client/server environment. When the Victorian
Government restructured Melbourne's water industry (Melbourne Water) on 1
January 1995, it was evident the three retail water companies formed by
the split-Yarra Valley Water, City West Water and South East Water-would
have to sever ties with the archaic and expensive mainframe-based system
owned by the parent company.